Appalling Customer Service: Collection and returns

I'm appalled by the exceptionally bad customer service I've been receiving from Vodacom so far. I addressed an issue on 26 July 2022, with numerous phone calls to date, but still my issue hasn't been resolved.

I'm not satisfied with 2 phones that was delivered to me on Friday, 22 July 2022. I've immediately contacted Vodacom when I saw that the phones only contain a single sim tray. With my dissatisfaction I've requested a pick up on Tuesday, 26 July 2022. The lady on the line ensured me that the phones will be picked up in 5 working days. The lies and deception followed after numerous attempts to reslolve this issue. I've been continuesly contacting them but to no avail.

Decuctions have been made on a monthly basis for phones that are boxed and SIMs that are sealed and not in use.

Here are the times I've contacted vodacom to address this issue, only to be filled with lies and empty promises:

26 July at 16:24 to *** 30 July at 11:23 to *** 30 July at 11:29 to *** 10 August at 14:27 to *** 01 September at 11:45 to *** 05 September at 13:14 to *** 12 September at 12:33 to *** 23 October at 09:50 to *** 23 October 2022 at 09:56 to ***

This is ridiculous and unacceptable for a company of this magnitude. This situation is unbearable and unacceptable.

I've left with stress, frustration because of people incompetence, a hole in my pocket because of all the expenses for phoning Vodacom and with the monthly deductions.

Vodacom's rapid reply to resolve this issue will be highly appreciated. I'm still awaiting a collection and my refunding of all the deductions for the past month, including debit order banking fees and minutes used calling Vodacom for hours on end.