RM
Reamogetswe M

1 reviews | Active since Nov 2016

23 Nov 2016, 21:17

Appalling customer service at the Vodacom opposite Wimpy and next door the Samsung store in Eastgate mall

<p>I have received the customer service in the history of mankind from this Vodacom store. I have made 4 visits to the store in an attempt to resolve a sim swap related issue with no sucess or solution. I have been sent from pillar to post. I have still not had my problem resolved so I have decided to drop off the device at the store because it is not working. I would suggest people to stay far away from that store if they do not want to be disappointed because I have never experienced such appalling service in my life.</p>

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2016, 07:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RM
Reamogetswe M's update24 Nov 2016, 10:56
Reviewer Update

May you kindly contact me on ********** 517 if you are planning to call me. This is because the number you might have on your system is not operating because of the inconvenience from Vodacom.