Appalling Customer service at a Vodacom store situated at Du Toit Street in Tshwane

I am in absolute shock, disbelieve and anger towards the Vodacom store situated at Du Toit Street, Tshwane.

I went to the store last week Wednesday to make an Insurance claim and they made me believe they sent the form to the Insurance and told me I can come back last week Saturday to check the status of my claim.

I went there last week Saturday to check the status of my claim. When I got there I found one Indian assistant helping a white couple. It is absolutely shocking that a store only has one assistant. I waited for the lady to finish helping the couple, another gentleman joined me on the queue waited for about 30 minutes to get help and eventually gave up and left. I had waited for about 30 minutes on the queue when that gentleman found there, so I waited for a period of about 1 h 30 m to get help while this Indian lady was helping the white couple.

After waiting for about 1 h 30 m to get help, there was another Indian gentleman who came to the store, and I recognized that he works there because I sore him when I came to make a claim on Wednesday. I asked the gentle man to please help me since I have waited for so long, I explained to him that I came to check the status of my phone since I made a claim on Wednesday and was advised by the store to come check the status of my claim on Saturday.

He asked my if i phoned the Insurance , I explained to him that I do not have a phone and cant phone the Insurance. He then told me that it is not his responsibility to phone the Insurance. I then asked him if he does not represent Vodacom, and isnt it his responsibility to help me? He then said whatever is happening with me and Vodacom's Insurance is not his problem. Out of fear of being physical with him for being so rude with me. I was shocked and angered because I believe they treated me so badly because I was black, what else explains their very nice treatment towards the white couple? I also believe that the two assistants believe that they are not answerable to anyone because they look like a couple. It seems like they own that Vodacom Franchise. I left the shop and went to the Vodacom at Sunnyside SunnyPark Mall.

When I got at the Sunnyside SunnyPark Mall there I told the store manager there of the experience I just had at the Vodacom at Du Toit Street Tshwane. He then attempted to phone the Insurance but unfortunately they seemed to down. I then asked him isnt there anything he can do about that store for being so rude to customers , he told me that he is always complaining about the store at at Du Toit Street Tshwane since furious customers always go to the Sunnyside SunnyPark Mall after experiencing bad customer service at Du Toit Street Tshwane but no one ever takes them seriously because a customer has never complained.

I am disgusted and frustrated at the level of customer service I received and it is my wish that the store closes down. If Vodacom does not take steps against this shop I am going to further steps .