APPALLING CUSTOMER SERVICE AND RUDE CONSULTANTS

My mother went to the store to buy a new contract phone of which she has an existing contract. Upon contract application the system cut off 5times with a system error which the consultant could not explain nor interprete. No initiative was taken by the consultant to solution the problem, when asked why she couldn’t call IT or customer support for assistance she said there is nothing that she could do, the shift leader was not in and it might be because of the new systems and further even if she were to call there is nothing that could be done. I asked if it’s a systems fault or if there was a problem with the application, she said it was a systems fault and therefore nothing could be done. She was so reluctant and didn’t want to assist us in anyway. Her name is Marry Mthethwa and her colleague was chad Jude.