Appalling customer service and outright ineptitude

<p> ********** 6 I requested my line to be reactivated and contract to be converted to pre- paid.31 122016- Line reactivated contract renewed. ********** 7 Called to enquire why the contract was not cancelled as usual i was trasferred fron incomptend agent to another until at some point i was onhold for like 30-45 min i was advised by an agent that really tried to assist( many can learn a lot from her) she called me back on ********** 7 to link me with cancellation department.I got a ref S4-N942I-I4PCW, then was promised a call back which never happened. ********** 6 received SMS frm Itumeleng Makhene requesting me to resend the cancellation email to *** coda on.co.za(not sure if such an address exist) ********** 7 called in for follow was told they are unable to assist as my number is on the m2 system as per the norm I was put on hold till got cut off. ********** 7 called in got through to Boitimelo she advised she was going to a meeting but shell call me back...well I take she's still in the meeting as I'm still waiting.please note I will not be liable to pay for any invoices you can recoup the money from all those *********** agents.How difficult is it to get something right on first point of contact? Please cancelled the contract and convert it to Pre- paid</p>