SA
Sameer A
1 reviews | Active since Aug 2015
25 Aug 2015, 10:57
APPALLING CUSTOMER SERVICE AND FALSE ADVERTISING
My order number is U859649. I ordered the new S6 Gold with the free Galaxy Gear watch on Friday evening (21st Aug 2015). I received an sms to say I will receive additional information regarding my order. Come Tuesday (25th), nothing. I contact the call center only to be told that my order should be cancelled as Vodacom will no longer be providing the watches. ***? How is it my problem that Vodacom advertise a contract with a device and then run out of stock? I have been with Vodacom forever and have 3 contracts. This is absolutely appalling and shows that Vodacom doesnt give a sh*t about their customer base.
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Replies (1)Vodacom's replyOfficial
25 Aug 2015, 15:53Hello appalled_client,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply25 Aug 2015, 15:53
Official
Hello appalled_client,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
