Appalling customer service!!!!!

<p>I just experienced the rudest and unprofessional call from Vodacom call centre. Mr Lennon you do not talk over cutomers continuesly repeating a caluse in teh terms and conditions and then tell them "I am just <span style="text-decoration: underline;">telling you</span> this is how it is and have a good day." You do not dismiss customer when your company made a mistake on the online upgrade. It is your companies fault not the customers.</p> <p>If you advertise the Samsung S7 on a Smart Large package for R 539.00 and I upgrade online and recieve an e-mail that confirms this deal, then I expect Vodacom to honor the deal or offer me an alternative solution that is equal to this deal that you advertised and I accepted. We had a binding contract of sale at that stage.</p> <p>You do not just call and dismiss the customer with some lame terms and conditions that Vodacom can change the deals as they please.</p> <p>It is understood that this clause is so that Vodacom can change deals when they run into problems but then offer your clients a solution not just dismiss them and hide behind clauses. What about the consumer protection act ? This clause does not override the law.</p> <p>If this is how Vodacom treat loyal customers then it might be time to take my money to the competition.</p> <p> </p>