Appalling customer service

<p>I am very disappointed with the service I have received from Vodacom. I upgraded to a new phone in April 2016, and changed my package to the Smart S package. I asked Vodacom to cancel the 1GB Data bundle - as it was not part of the Smart S package.</p> <p> </p> <p>Since that day, the data bundle has not been canceled. I visited the Vodacom stores at Clearwater Mall in Rooderpoort, and they informed me that the 1GB Data bundle was cancelled.</p> <p> </p> <p>However it was not cancelled, and I made the following calls last year:</p> <p> </p> <p>15 August 2016 <br />Reference number: 1- ********** 0428<br />The consultant told me they had cancelled the 1GB Data bundle</p> <p> </p> <p>5 October 2016<br />1- ********** 6348 - Irene Mashala<br />The consultant told me they had cancelled the 1GB Data bundle</p> <p> </p> <p>2 November 2016<br />Reference number: 1- ********** 5750<br />My call was escalated to a Support specialist, however at the start of the December 2016 and at the start of January 2017 I was charged for the 1GB Data bundle.</p> <p> </p> <p>Today I phoned Vodacom again, and I spoke to Dineo;<br />Reference number: ********** 0</p> <p>She escalated my call to a support specialist with the following reference number: <br />1- ********** 207196</p> <p> </p> <p>For how long will Vodacom continue to "cancel" my 1GB data bundle and still charge me every month?</p> <p>I would like this to be rectified immediately, and I would like to be refunded for the 1GB Data bundle charges I have paid since May 2016.</p>