Appalling Customer Service!

Good day,<br> <br> I signed paperwork pertaining to my upgrade on 2/07/15 for a device not in stock. I was promised by Lyle that he would have it by the Sunday and would keep me informed. More than a week had passed so I called the store and spoke with Kelly for an update - she said she would get info and call me with an update. <br> <br> I received no communication from either. <br> <br> On Tuesday the 21st I visited the store to learn the device was now in stock (yet nobody informed me). I signed, paid and headed home with my device. <br> <br> It did not switch on. I charged it for 2hours and still it did not switch on.<br> <br> I returned to the store to learn if is a OFB and was not given a new one. Procedures were sloppily explained to me by a Kelly who said she would email me documents that needed to be filled as I was in a rush. NB:OFB was thrown around in this explanation as though I was meant to understand this terminology! <br> <br> To date I have received no email, no device and no update! <br> <br> I emailed the store on Friday after unsuccessfully attempting to call in numerous times and have still not received a response! <br> <br> I am very disappointed with the unprofessional staff at this Vodacom Data store at Canal Walk CT!