Appalling customer service

I purchased a pair of bluetooth ear buds during the second half of last year and with the gyms closing due to covid 19, had used them at most a hand full of times. Eager to get back to the gym this year, I charged the ear buds and headed to the gym only to find that the right ear bud no longer works and the other would switch off after about 5 minutes max. I proceeded to return them to Vodacom only to be told that there is nothing they can do! After pleading (as a customer!!) with the employee "asssiting" me, they proceeded to make a copy of my receipt and told me that they would contact me by lunch time the next day. It is now 2 to 3 weeks later and not a peep. I struggle to understand how organisations such as Vodacom have no sense of corporate responsibility, especially given our current circumstances where many people are facing hardship, especially financially. There appears to be no regard for consumer rights and they fail to sevice their "valued" customers! NO ONE has money to through away. This experience has left a bitter taste in my mouth and I can assure you that I you will no longer receive support from me and I hope other people see this and rather avoid the disappointment and experience and go elsewhere!