Appalling Customer Service

<p>I have been a customer with Vodacom now for many years and ive recently just been so appauled and dissapointed with their customer service. I'd been having a couple of problems with my Sony Xperia Z3 (Amazing phone by the way) and finally decided to take it in to Vodacom for repairs. After weeks of waiting to recieve my phone, i finally received the text from vodacom stating that my phone was ready for collection. Once i had arrived at the store i was informed that my phone was irrepairable and that my warrenty was removed. Of course i was shocked and amazed and immediatly called the repair centre. A gentlemen told me my phone was water damaged and i should 'Throw it away' . Upon reaching home i decided to charge my phone and to my amazement it was working just fine but with the same issues i had taken it in for. I then contacted Vodacom repair centre yet again and was told to return my phone for reassessment and if it is woking that my warrany will be reinstated. I hadnt received any information regarding my phone once i took it in for the second time. Almost 2 weeks later i decided to call the store and was told that my warranty will not be reinstated due to the phone being water damage previously,( it was not water damaged).Yet again i contacted the customer care line and was told that my warranty will not be reinstated due to the charging doc cover being removed. Let me also explain that the charging cover was perfectly intact the first time i had taken it in for repairs and it broke a few days after receing it from Vodacom. I have been trying to get my warranty reinstated and my phone repaired for almost two months now to no aveil. I laid a complaint with the head office early this week and havent received any response. I am utterly dissapointed with their service.</p>