Appalling Customer Service

I have held an account with Vodacom since cell phones were introduced in South Africa, and over the years I have had several contracts on my account. I have recently retired and moved to KwaZulu Natal and decided to clean up my cell phone account. The customer service I have experienced from Vodacom has been appalling! Two of the contracts that I had were cell phone contracts for my daughter and grandson. I took my daughter to the Vodacom shop at Lakeside Mall in Benoni and asked the to create a new account for my daughter and transfer the two contracts into her account. They have transferred one account, the other has been forgotten about. Two weeks later I wanted to cancel another two contracts, both of which expired in 2014 and enquire about a Fibre installation. I went to the Vodacom shop in Midlands Mall in Pietermaritzburg where I was attended to by a very friendly and helpful consultant. To cancel the two contracts he told me I would have to phone ***, and for fibre I would have to go to the Victoria Street branch. I explained that I was new to the area and didn't know where Victoria Street was, he said no problem, took down all my details including my email address and promised that he would get a consultant to contact me. On returning to my home I phoned *** to cancel the two contracts - that's when the fun started! On my third attempt, I spoke to a consultant who was prepared to help, and even though I did manage to cancel the said two contracts (I hope), this process took 40 minutes!! I week later, I have still not been contacted by a consultant for a fibre installation. Pathetic service Vodacom!! I can't wait for all of my contracts to expire so that I can switch to a proper service provider.