Appalling Customer Service

<p>I am a Vodacom contract holder who has been due for an upgrade since 02 Oct 2016. I have since been in and out of vodacom dealerships to get the upgrade and have failed on all occassions. The main reason for this is that the migration to the new C3D system has been implemented in a very disorderly way by vodacom.</p> <p> </p> <p>The staff at vodacom stores is very under-resourced, in that some of them do not even have the system. Furthermore, their level of knowledge of the new system is close to non-existent.</p> <p> </p> <p>The issue is that my account was suspended (upon its migration to the new system). After a week of having this issue attended to (starting on 2 Oct), the reactivation was finally done (by the IT department). However, once the reactivation was done, the upgrade date attached to my account is totally incorrect. It has now been changed to a date that is even beyond the 2 year mark from having started my contract.</p> <p> </p> <p>My job vests on me aqcuiring this cellphone. I'd hate to lose my job as a result of these kinds of inefficiencies in customer service.</p>