Appalling Customer service

<p> </p> <p>I received a call today at 13:55, which was a follow through from a chat, where I was enquiring about the delivery status of my phone.</p> <p>The agent Kamin proceed to tell me that the agent who assisted me need to call be back as the order was not completed. She said that only the application for a contract was actioned on my account.</p> <p>When I told her it cannot be as the credit vetting call was followed up with the placing of the. I told her the previous agent, took my order, and delivery details, she evens read out the term and conditions (She was a great agent_ very much customer focused... just a pity I forgot her name... but sure they can get it from their records)</p> <p>I advised I received notification etc. she said no the agent has to call me because there is nothing on the system</p> <p>then the blatant lies started... I asked to speak to a supervisor/manager on duty, she said there was no1, as every day at this time (1pm-3pm) all the manager have a 2 to 3 hr meeting as they service a lot of people not only nationally said that is not possible as no call centre does that . I asked for a 2IC she said they do not have. I asked for a call reference number she said they don’t have call ref numbers... she ultimately refused to escalate my call</p> <p>I then advised... I am a Quality assessor for a call Centre and there is no way that they cannot have any of the above... she just kept harping on that the other agent must call be back.</p> <p>I advised her that at 14:30 if I do not receive a call from a snr at Vodacom I wold be logging this complaint on Hello Peter, she said ok.....so you can guess not call came... know I want to know what Vodacom is going to do about this... </p> <p> As a Leading Communication company your main focus should be on the people servicing you customers</p> <p>Your agent Kamin, lacks customer centricity, empathy and courtesy. She spoke over me on numerous occasions and hardly let me talk. She does not display effective listening and then to top it off she gives me blatant lies and expects me to believe it. She clearly could not problem solve…</p> <p>Is this what you consider Customer Service?</p>