PD
Prakash D
1 reviews | Active since Dec 2019
27 Dec 2019, 10:38
Appalling customer service
VodaCom Mall of Africa are totally ***********. For Black Friday I took out a new contract. I requested for the 20 Gb add on for R175 on the deal. The call centres are unable to assist in the allocation hereof as it is a store transaction. The store consultant/s could not even complete a sim swap but were quick to give me a new sim, as it gives them commision. After numerous visits to the store and calls to the call centres, I am still waiting for my 20 GB add on to be activated on my package.
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Vodacom's replyOfficial
27 Dec 2019, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Dec 2019, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team