Appalling customer service!!

<p>You would think that established companies like vodacom would give exceptional service to their loyal customers but it seems i thought totally wrong. I have been a vodacom customer for almost 20 years now but the service that i have received for the past month is beyond horrible. I have been unable to connect to the internet on my BlackBerry 9720 since the 27th May 2016 until today. I have tried everything from calling customer service, going to my nearest branch (Hatfield Plaza) to get assistance from their technical expert and nothing has helped. The last time I went to the branch i was there for more than an hour while the phone was being switched on and off to try and figure out what the problem is, i was then told by the technical expert (Daniel) that he has logged a call with IT and i would be contacted within 24 hours by the IT department, which has not happened even today, that was 2 weeks ago. since i did not receive any feedback I contacted the call centre, if you dont mind checking my calls which are always declared recorded you would be shocked at how many times i have called going from one agent to another with different information and instructions as to what to do. since i didn't receive any joy there i went back to the branch last week Friday and was assisted by the same guy (Daniel) who after he has been busy with my phone for almost an hour without telling me anything or seemed rather annoyed that i was back told me to do a sim swap that is after i asked what seems to be the problem, i mean i did a sim swap a few months ago and i cannot do another one at such a short interval. He then told me to go to Menlyn at vodacare there cause he is unable to assist. i feel like no one is willing to assist me with this problem, this phone is as good as a toy, with no bbm, whattsup, internet, nothing. it means i have paid for a service that i am unable to use and will continue to pay for it since no one is eager enough to assist me. Please help, anyone!!</p>