APPALLING CUSTOMER SERVICE

<p>on Wednesday the 1/06/2016 my line was blocked upon calling Vodacom they told us we had amounts in arrears, we immediately paid this amount and received a payment confirmation via sms. We proceeded to phone Vodacom so called customer care 3 times of which the response was your line will be activated in 1-2 hours. it is now day 7. Upon calling this so called customer service centre the first women i spoke to laughed at me when i threatened to report them to hello peter and make a scene on face book and then proceeded to hang up on me. FANTASTIC. i have been on the phone since this morning and no one of these glorified powerless call operators which they call operators, i have no idea what it is they are operating because nothing works and they quite simply don’t have the power to do anything. I HAVE SENT EMAILS TRIED TO USE THIS ONLINE CHAT FACILLITY SEVERAL TIMES WHICH I NEVER RECEIVED A RESPONSE, THE CHAT WAS JUST ENDED ON THIER SIDE.</p> <p>FIRSLTY- we have been paying exorbitantly high Vodacom account for years but we accepted this because their reception and data speeds i feel are better, now they suspect that we may not pay their bills and shut your number down in that very second. i cannot even see the numbers that are incoming. yet i takes Vodacom days to reactivate a line.</p> <p>SECOND i would really appreciate it if some remedial action is taken against this rude consultant. i will be following up on this too.</p> <p>THIRD i would like to know how such a behemoth company like Vodacom can drop the ball so badly.</p> <p>Long story short i feel at this point Vodacom doesn’t care even in the slightest for their customers only for the money that you awe them and they will get it or they will just ***** you over. this seems more like the methods of a ******** enterprise bullying people into paying their absorbent fees.</p> <p>i have authenticated this and that too many times to count and have been bounced around their so called customer care department of which not one person not even one individual had any other response but to put me through to another department.</p> <p>truly appalling service.</p> <p> </p>