Appalling Customer Service

I went to a Vodacom shop yesterday to do my upgrade, after spending three hours in Sandton I was told the system is down and once it's up and running the service consultant at the Mandela Square Vodacom shop will call me. That did not happen,. Which prompt me to do a Online upgrade later in the day , which gave me a reference number followed by an e-mail confirming the updgrade request. This morning I called ***4 to follow up on my upgrade and the consultant tells me my upgrade was not processed due to Vodacom's system migration. Puts me through to someone who is supposed to help. This person tells me they can't help as my account is overdue! What an insult I am a debit order customer and not once did I miss a payment. I am then told to call Vodacom't credit department to get the d/o processed. What the hell? So now as a paying and loyal customer I must remind Vodacom to do their job and be inconvenienced at the same time? If anyone is thinking switching to Vodacom, don''t, stay where you are . Vodacom does not care.