Appalling Customer Service

Vodacom cancelled my number off the network.

I have been trying to sort out this account with Vodacom since July 2019. On 27th July 2019 I asked Vodacom to cancel the contract and to move on to a prepaid. Nothing was done. 26\11\19 at 17:05 - spoke to Mpumi - she checked on the system and informed me that there is a backlog and the fault is on their side and that Vodacom needs to credit me for all those months. nothing was done again! 21\01\2020 at 17:00 - spoke to Thabisa - also mentioned will be cancelled and resolved. Nothing was done! 30/01/2020 - Ismael Matshonyana - He said he will sort everything out but the only thing he managed to sort out was unblocking the number. the credit part of it has still not been resolved. 12\03\20 - I called Ismael again, he said he will return my call and to date - nothing!!!

Numnerous calls after that whereby staff members say they will be resolving this issue and nothing thus far.

Please listen to your recorded calls.

These are just a few people to mention as I have made numerous calls to Vodacom and my account has not been resolved.

Assistance require in getting my number back onto the network and resolving the credits that are due.