Appalling customer service
I upgraded my contract at the end of Feb'19, with it came a R10 000 Top Dog Voucher and 5GB data, valid for 7 days. In addition to this, I get my monthly airtime and 2GB data. I called on 01 March to enquire about the 2GB, this was allocated but in doing so, the 5GB was "taken away" with no reason or explanation. I have been calling Vodacom since 01 March and to date, 23 March 2019, there is still no resolution. Let it be known that I have been calling every week with the same sad story that my query hasn't been allocated to a designated person and will be escalated. I don't know this query is being escalated to heaven because this escalation is taking forever. I am paying for the data and Top Dog voucher. All I want is what I am paying for and not 10 000 excuses. This is appalling customer service and having been a loyal customer since the dawn of time, I find it despicable that not one person bothered to keep me up to date.
See query reference 1- ********** **********
Sort this out today! I am tired of excuses and said I would give Vodacom a chance before complaining on a public platform but I am done waiting and being pushed from pillar to post.
This complaint is going to be posted on social media next.
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Replies (2)
Vodacom's replyOfficial
23 Mar 2019, 16:10 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Mar 2019, 16:10
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Mar 2019, 08:49Dear Louis,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply25 Mar 2019, 08:49
Official
Dear Louis,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,