Appalling customer service

Recently transferred my Vodacom number of 17 years from business into private. Went into Vodacom store completed transaction supp**** required documents. Received confirmation SMS’s all good. Recently attempted to buy additional data and call bundles which was denied as I am not the main account holder. Call center I was told to go back to the Vodacom store which I refused as I have done what was required. Was told by agent that if I don’t go to the store I’m not interested in sorting out my own problem because it’s not her responsibility!!!!!