Appalling Customer Experience and Lack of Resolution from Vodacom

I am deeply frustrated with the ongoing harassment I face due to supposed "debt" linked to a contract with Vodacom—a contract that does not exist on my profile. Despite repeated attempts to resolve this, the lack of accountability and support from Vodacom is unacceptable.

I have been contacted daily by various companies (including VVM and MBD) claiming to be debt collectors acting on behalf of Vodacom. This has caused immense stress and disruption in my life. To address the matter, I:

- Visited multiple Vodacom retail stores, including Brooklyn, Midstream and Tablebay View in Cape Town. - Contacted Vodacom’s legal department directly. None of these avenues have yielded any resolution. Despite exhaustive checks, no one has been able to locate this mysterious contract. In a desperate attempt to prove my case, the manager of the Brooklyn store (at the time) opened a new contract under my name to see if I would be approved. I was. The contract was closed immediately, further confirming the absence of any legitimate issue on my account.

Even with this proof, the harassment persists, and Vodacom has repeatedly failed to take responsibility. When I called the legal department again, their response is not only dismissive but a blatant abdication of responsibility by Vodacom.

As a loyal customer, I deserve better than to be ignored and harassed over a nonexistent contract. Please resolve this matter urgently, or I will have no choice but to escalate the issue to the necessary regulatory and consumer protection bodies.

Regards,