APPALLING CUSTOMER CARE AT VODACOM

<p>On 24th October 2016 I upgraded my contract to a U Choose Smart M (I did the transaction at Chatz Connect in Fish Hoek, Western Cape) and was told that the new contract would come into effect on 1 November 2016 (which was wrong - it only comes into effect 1 December).<br />Since doing the above upgrade, I've not been able to load additional prepaid airtime or data despite receiving SMS messages confirming activation of said airtime or data.</p> <p>I've made numerous phone calls to Vodacom and visited several stores in the hope that someone would be able to help me. My last visit was to CHATZ CONNECT FISH HOEK, and spoke to the manager LEROY on 16 November 2016. Leroy <em><u><strong>appeared</strong></u></em> helpful and told me Vodacom was off-line but would get back to me. He got his assistant to call saying Vodacom was STILL off line, but would call me the next day (Thursday 17 November). He didn't call, so I called him late on Friday only to be told he wasn't available (funny that, isn't it). To date he hasn't had the courtesy to call me back.</p> <p>And this is what Vodacom calls a MANAGER?</p> <p>I cannot believe the poor service I've received.<br />.</p>