Appalling customer care

Terrible terrible terrible. Had an emergency for which i needed to activate international calling. Would not activate by doing it following given prompts online. Spent over an hour trying to speak to an actual human but all i got was automated responses. Needless to say the emergency was not averted due to the time lapse trying to contact vodacom as i had no alternate means of contact at the time so.have made huge losses by not being able to make the international call using my cell phone. Disgusted and angry.