Appalling customer and billing service

<p>In November 2016 Vodacom took it upon themselves to cancel a RedAdvantage contract that I've had for 10 years, being without any access to this number to make or receive calls they took 3 weeks to even realize that this is what they had done. I had sat at Vodacom gateway for 2 hours everyday for 5 days only for them to advise that they had swopped it over to prepaid. So in order to keep this number I started loading airtime only to be billed R999 a month since November last year. With the customer service consultants unable to assist I somehow got acces to the regional manager for customer Care, he then put me onto another consultant whom I email every month to cancel my contract and refund my money without any luck. This has been an appalling experience. A mistake on their side has now cost me R 4000 and no one can rectify this issue.</p>