Appalling Coverage and Aftersales !

If I could, I would rate Vodacom -20 points!!! They have poor aftersales services. Once they have your money- they disappear. It is appalling to state that you have the strongest network coverage in SA but you are at the bottom of the barrel! My brother and I opted for your internet/ fiber offer and we were happy for 3 months, thereafter everything went down hill. We have logged in tickets for assistance but no luck. We are asked the typical question of " did you you plug in and out of the wall socket" , "did you restart the device? " and and and but the network keeps dipping. We took the router device to the Carnival Mall outlet as we thought it could be the router that has a problem. They charged for the booking. When we received the device, we connected yet no connection. This has been going on for the a couple of months with NO JOY !!!!! We want to cancel the contract because we cannot pay for something that is not working!!