Appalling

I posted the below comment a week ago. On the day Vodacom was up in arms ready to resolve. It has been a week. I've not got any Feedback, apology or resolution. My name is still flagged and I'm really fed up with dealing with Vodacom. How are you allowed to get away with this? Do I need to escalate to the credit bureau??

' I went into a Vodacom store, in Jan 2021 to give notice and end contract after the 2 year period. I was told to phone to cancel. I did this from the store in Faramere and received confirmation of cancellation.

Today is the first time I hear anything and it's from my bank. With no prior communication, no contact, no post, no emails, no statements. Nothing. I've received notice through my bank that my Vodacom account is in arrears. They've now taken action against me affecting my credit record. When I queried this they admitted to seeing the cancellation but it was never actioned. Someone from Vodacom was going to phone me back to resolve the matter, but I'm still waiting.

Furious that their administrative mistake might affect my credit record and they are showing no interest in resolving this.'