APPALLING Billing and Accounts / Customer service

We ha e been paying for itemised Billing every month and since February 2017 we have not received 1 account! We have been to the Vodacom store 5 times, and the response is always the same - they can't do anything about it. Only customer service. So why have a customer service agent in the store and more importantly - why have store ? We have called the Customer service 3 times - and still NOTHING . So for nearly a year we have been paying for a service - that by the way - is compulsory - with out receiving the paid for service! We have also changed our address 3 times. Also, as this is my elderly Mom's account - so are you just *****ing our money ?

I am very appalled by this as after nearly a year - we are still in the same situation and this ******* continue to carry on. So Vodacom - I DARE YOU TO GET IN CONTACT WITH ME.