Appalling at Vodacom4u

Complain on Vodacom4u Midlands Mall PMB

On Saturday the 16 January 2019. I went to apply to open a contract at vodacom4u midlands Mall PMN. I was "assisted" by Bilinda in porting my number back to vodacom and applying for the new contrat. I was told my number will be activated on Monday evening, I am writing this email 4 days from the date of the initial application and the sim card still has not been activated.

I was told the vatting will be done by Tuesday but when calling on Tuesday I was told Bilinda was on leave and that no one was processing my application. I then spoke to the manager who tried to assist me by asking me to forward him the required documents which i was not informed of on Saturday. I proceeded to email him these documents on Tuesday afternoon with the hope of the continuation of the application process on Wednesday morning. To my surprise when I went to the store at midday the following day nothing had been done due to the fact that the manager was in a meeting. I was only given confirmation of the vatting being successful at 5pm.

Not only am I disappointed with above mentioned but the service by the staff was appalling and it appeared all of the staff were ***********, due to the fact that the staff members did not pay attention to me and instead had private conversations over the phone while I was waiting. The documents I had emailed were only attended to by a staff memeber after lunch even though the manaher had submitted them to her in the morning. I believe there is no excuse for this because when I walked into the shop the staff were doing nothing as there were no customer's. I also spent more than R60 calling the store as they didn't update me on the process.

Regards A disappointed customer