Appalling and poor service from Vodacom

Good day

1. I'm appalled at the service Vodacom is rendering.

2. I am very disappointed and dissatisfied with the service .

3. I upgraded 2 years ago to a higher and better package and requested that Vodacom cancel my extra data and other services as I am on a higher package.

4. I upgraded to the latest Galaxy Note 10 + and at Vodacom shop I noticed I was paying for extra data and services after canceling them 2 years ago . Vodacom Heidelberg said they will cancel all the extra services.

5. Two days later I called Vodacom call centre and yet I was still having 1GB of extra data. For what ?

6. I received my account billing which was over R4000 . I contacted Vodacom call centre and guess what ? Still there are services added to my account .

7. Now I'm told I'm paying for 50% data bonus and 50% voice bundle !!! For what ?

8. I never requested it at all . Now I was told it can't be cancelled by the call centre and was given a ref : *** and it's been escalated .

I want all extra services cancelled for the 3rd time in 3 months . I expect to be reimbursed for these transactions.

9. We have logged four different calls to Vodacom with ref no on my cellphone *** and my spouse's phone *** that 3 months ago we moved into our new home and have no signal in the house . We have requested and signed documents for a signal booster and 3 months later absolutely nothing has happened. We can't receive any calls at all when at home . I have no longer use for Vodacom as I can't connect on my phone or data .

10. I have threatened to merge all my four contracts over to MTN . But Vodacom promised to sort out all these issues . They say I can't merge to another service provider as I am binded to Vodacom

11. Vodacom you have disappointed me to the last straw . You don't take care of your customers.

12. This document was forwarded to three different departments and guess what? Nothing has happened.

13. We gave vodacom our house tel no and I bought an MTN no . When your office called us at home no , they have to say , how do you expect us to deal with your complaint if your cellphones are on voicemail !!!! Like really ???? Read your complaints report , we don't have signal .

Thank you

Mr JPG Michaux

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