Appalling and ********** Activity on my account

<p>2.4 Gig's of data, including R 100 airtime disappeared from my phone / account within 2 hours yesterday, 23 May between 18:00 - 20:00. Without getting any notifications of data getting depleted as is the norm, I just got a once of message that both my airtime and data were depleted and left with 0 balances for both services. A call was logged with the contact centre the same night, and a follow up done via social media / a Twitter account @vodacom111, still there is no answer. A I am told of a turn around time of some 24 - 48 hours but that is ridiculous, I paid R 399 for that service and a I expect nothing less. The contact centre Akhona Siwe, mentioned something about me not having closed certain websites, but I know that. The presumption by these agents that one doesn't know what uses up data on one's devices is regrettable and unfortunate. This is an anomaly, hence a I need Vodacom to look and credit me back my data and airtime. There's been numerous times, in fact almost everyday, there are sites I leave without having closed and ran overnight without me losing a mere 25 meg's, overnight. Even with my Twitter account logged on overnight. I would never lose 5 MB. I've been promised a call back by the IT department, but nothing still and I can't even use my phone or make urgent business calls as is the norm. I am highly irritated that people presume I don't know what uses up data on my phone ( a device and brand I've been using for over 4 years mind you). I need to know what this nonsense is and want it rectified with immediate effect. I cannot forfeit over 2 gigs and R 100 airtime for some unexplainable issue. My data usage will prove me correct and the sites I normally have on overnight, and the usage thereof. I've got an additional device to my phone, and use it the same or simi**** way, without 2 gigs disappearing in less than 2 hours. I want Vodacom to reimburse me for the loss of business for the day. I use data daily and make calls daily, I have been highly disadvantaged as a result of their mess. Appalled</p>