Appalling and disjointed service

I purchased 2 250mb (X2) bundles from Vodacom this week (Monday and Wednesday).

On Monday, the first 250mb came through, but not the free one. On Wednesday, no data was added to my account, even though I received the SMS.

So I basically didn't receive 750mb of data.

The bill and statement within the Vodacom app is vague at best. It doesn't give dates and I can't see me usage reflected anywhere in the app.

I called customer service and gave details of the purchase times and said repeatedly that I'd used the Vodacom app to both purchase and track my data. Today I get a stock message from Vodacom telling me that everything is correct as far as they are concerned and that I should install the Vodacom app to get better service and that the case is closed. This just shows that they didn't even bother to look into the matter at all.

Immediately after my initial call, I was asked to rate Vodacom on their service. I've changed my mind. I give a 1 for all the answers.