1 reviews | Active since Sept 2010
Appalling after sales Customer service
Absolutely horrible service with upgrade
I have been struggling to get my "upgrade device" first we waited a week for a device that was advertised but no shop had stock not even head office ... Then after i changed the upgrade option to a device that was in stock ... Waited a week with no delivery .... because of that, the delivery address had to be changed to my work address ... What a mission .... Now it is another week later and still no device as Vodacom has not yet informed the courier service of the address change .....and that after 3 calls to the call centre and the agents reassuring me that it has been done .. Got the sms's but the courier still did not receive any notifications ... Once again Vodacom delivers on poor service
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team