NC
Nadia C

1 reviews | Active since Aug 2017

13 Aug 2017, 20:25

Appalling!!!!

<p>Vodacom... I have never encountered such incompetence like i did in your Greenstone store. It seems that you are only too happy to lose a R1000 a month customer... trying to port over to your network since Wednesday... what an absolute nightmare! I had to continually keep phoning your staff ... 45 times in total yes i counted. I decided to go to your store again today only to wait almost 2 hours to no avail. Oh wait forgive me the guy that was helping me was only bothered with his fidget spinner... APPALLING! Your store staff are not only ***********, they dont have a clue what they're doing and worst of all they wouldn't know customer service if it hit them in the face! Disgusted...</p>

0
Replies (2)
Vodacom
Vodacom's reply14 Aug 2017, 12:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Aug 2017, 09:22
Official

Dear Nadia Coelho,

Thank you again for taking my call. This matter was addressed.

Regards

RO

Best regards,