1 reviews | Active since Dec 2016

20 Dec 2016, 12:24

appalled with the service from vodacom

<p>I've been trying for months to get the attention of Vodacom for bad service, and yet after posting a complaint on this website I didn't receive a call... What should a person do in this day and age to get good service? Due this company debiting my account on the incorrect dates after me changing the dates and I had to pay in R100 each time they went into my account and I wasn't refunded for there mistake and now that I app**** for new contract and wish to upgrade my contract I can't because of there mistakes,I will be porting my number to another network due to this reason, you can check on my number, I've been with Vodacom since 2007 .</p>

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Replies (1)
Vodacom
Vodacom's reply21 Dec 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team