Appalled - no feedback no fix no back office staff on weekends

I am utterly disappointed and appalled by the lack of communication from Vodapay support on the query and the issue that was logged on Saturday 17 Dec. Margaret the team leader is the only person keeping me updated but with no resolution in site.

I requested a full refund due to the vouchers being invalid when booking on the Intercape Official site and Intercape saying that the vouchers are already redeemed on their site.

What shocks me even further that on Saturday there was NO BACKOFFICE support staff for the call Centre to escalate to and I was told to wait until Monday.

It is Tuesday and no feedback whatsoever. Except Margaret letting me know that she has not had any feedback.

The service from Vodacom is truly shocking and I cannot understand why I should be waiting for my refund.

The tickets logged: Dear Vodacom Customer. Your service ticket with reference number A3-2RGY-6FT136 has been closed. Thank you Vodacom.

Dear Vodacom Customer. A service ticket with reference number A3-2RI5-91VS4 has been logged to a support team for investigation. Thank you Vodacom.