LH
Lisle H
1 reviews | Active since Feb 2018
07 Jun 2023, 15:05
Appalled, disgusted and extremely irate
My Insurance on my device was cancelled because the sim card moved to pre paid. the device still needs to be insured. The device has not been cancelled only the sim card went from contract to pre paid.
i want to know who authorized the insurance to be cancelled?
I will be cancelling all my contracts with Vodacom
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 Jun 2023, 07:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2023, 07:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jun 2023, 08:10 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jun 2023, 08:10
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our insurance team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 18:00 Sat 08:00 – 16:00.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
LH
Lisle H's updateReviewer Update
06 Jul 2023, 12:31hi, please provide me with proof that you tried calling me, i am yet to receive a response and n missed calls.
LH
Lisle H's update06 Jul 2023, 12:31
Reviewer Update
hi, please provide me with proof that you tried calling me, i am yet to receive a response and n missed calls.
LH
Lisle H's updateReviewer Update
27 Nov 2023, 18:13I am yet to receive a response on my complaint
LH
Lisle H's update27 Nov 2023, 18:13
Reviewer Update
I am yet to receive a response on my complaint