APPALLED BY YOUR RESPONSE

I did an upgrade on a Black Friday promotion. I was in no way prepared for what was coming. Upgrade was for a handset and an add on of an Xbox which was meant to be a Christmas present for my son. Items arrived last week and the Xbox looked like it was just thrown in the box, upside down and no care in the world. I called Vodacom and I explained the way this arrived and said I cannot accept this as I will be paying for this over 3yrs. I asked please can they collect this and replace it and also asked them to please not cancel my contract because all I want is a replacement. I was assured the contract will not be cancelled but once the items were received I would receive a replacement. I call again over the next few days as I was told to do by the agent and every single time I was assured by every agent I spoke to that my contract will not be cancelled but all that will need to happen is for me to request a reopen meaning as I was told they would redo the same deal. EVERY SINGLE AGENT SAID THE SAME, YOUR CONTRACT WILL NOT BE CANCELLED BECAUSE "YOU SIGNED FOR YOUR DELIVERY" All of them were so sure of what they were saying. To put my mind at ease I called a number of times and then only I believed them. Only to find out tonight I was **** to. A lady by the name of Phumzile called me at 20:03 on a Thursday night to break the bad news. Unfortunately even though it was not your fault and our numerous agents were wrong we are sorry. Nothing we can do. VODACOM YOU RUINED MY SON'S CHRISTMAS, I CANNOT BELIEVE I SPOKE HIGHLY OF MY NETWORK FOR YEARS ONLY TO BE TREATED THIS WAY. Never did I ever experience such ********** service from any other institution especially when the fault was on your side.