Appalled by Vodacom’s Ongoing Service Failures and Disregard for Customers

As a long-standing Vodacom customer of many years, I am utterly disgusted and profoundly disappointed by the consistent incompetence and lack of regard shown towards loyal patrons. This is not my first, second, or even third encounter with subpar service—it’s easily the 20th time I’ve had to deal with frustrating issues that should never occur in the first place.

Most recently, I attempted a simple upgrade to my fibre line from a month-to-month plan to a 12-month promotional contract with higher download and upload speeds. Despite assurances during the initial call on Monday that activation would take just 24-48 hours, here we are on Friday—five days later—with no progress. After being transferred between three agents, each providing conflicting information (from “order not found” to “it could take up to 30 days”), it’s clear that customer service is virtually non-existent and woefully inadequate.

In 2026, it’s unacceptable that a major provider like Vodacom cannot handle a basic speed upgrade without such excessive delays and misinformation. This level of inefficiency treats customers like an afterthought, eroding any remaining trust. I urge Vodacom to overhaul their processes immediately, or risk losing more dedicated users like myself. Potential customers, beware—explore alternatives before committing