Appalled by Vodacom's disgusting service

So, this is my 3rd rating post on Vodacom. It seems that this company is fighting internally as well as with their customers. This makes them even more volatile and scary. So, since March the 11th...nearly 5 months now, I have been trying to reverse an upgrade that never happened and clear my name. After posting in Hello Peter Vodacom have been in contact but the different department seem to contradict themselves as the one dept will say that my account is sorted and the other will insist in me paying the 'debt' against my name for the upgrade that never happened. I am appalled by this service and sad to be linked to Vodacom through a cellphone contract. I have been a loyal supporter of Vodacom for more than 20 years but sternly warn against them.