Appalled at the level of service

I am absolutely appalled at the level of service I have received at Vodacom. 1) I completed an online application for a laptop and modem online only for it to tell me my postal code is incorrect whereas the form provided online did not ask for it. Secondly I called the call centre to let them know of the problems I was encountering, the first lady I spoke to Denise dropped the phone on me as I was relaying my problem, the next lady Jody transferred me to without letting me know she was doing so. I then tried to call again only for Vodacom online to tell me they are closed. What this highlighted to me was that Vodacom staff are not willing to help just before closing time. Disappointing really when my family and I have been loyal Vodacom customers for many years. Very sub par service