Appalled at double charges and poor service

One of the worst call centre experiences I have ever had! And what is the point of Vodacom's rating service if they simply cut you off when you tell them you are not happy!! After more than 10 years of being a Vodacom customer I doubt I will renew any of my contracts. 35 minutes of absolute FRUSTRATION with both the call centre agent and his so called "manager" just to get them to understand an invoice. Their excuse is they can't see what I see. So how must I understand my incorrect bill if you cannot even see it your side! And then only to be told AFTER the 35 minutes of frustration, when he FINALLY realises what I am referring to, that the double charge on my account is correct.

Moral of the story and note to self: 1. Don't renew your Vodacom contract again. It will result in you getting charged twice for 1 month with no reason and endless frustration and poor service 2. Never call the Vodacom call centre ever again 3. Don't think a manager can help you any better than a service agent

Worst service I have ever experienced from them in my entire contract history and 1 one shocking call convinced me there are better service providers.