Appalled!!!!

I'm absolutely appalled by Vodacom's service! A simple request of asking for itemized billing has taken them over 3 weeks and I still don't have it. Candice Petersen, its really pointless sending an email claiming to be sorting my issue out when you DON'T respond to any of my emails!!!!! I sent 7 emails to you from the 24th of Feb and not once have you responded ( All of them where opened within 5 minutes of myself sending them). I must have also spoken to 5 different team leaders on the 111 number who have all made empty promises to sort my query out! Even cell C who I thought had the worst service is actually far better than you! I'm not asking for a free service, I would appreciate it if whoever responds to my complaint actually does what they are hire for and send me the requested itemized billing!!!!!