APPALING......Yet again - Poor Service and Resolution - Impersonal approach - hiding behind call center

https://www.hellopeter.com/vodacom/reviews/deceptive-marketing-and-sales-team-appalling-customer-service-lack-of-care-no-follow-through-***

This is my previous issue which was poorly resolved and have now got a package with 800minutes and 3gigs for R 939 Line rental which pails in comparison to the unlimited calls and 15gigs I was told would cost me R1199. which would be from 1 Oct. Cedric - the Call Center Manager who "resolved" the situation and so graciously waived the migration charge of R 3392,50 to correct Vodacom's error

I have an Invoice amount of R3999,27 of which R834,32 ex Vat and R1564,35 ex vat where to be credited - as per Cedric as an apology for inconvenience caused.

I have no way of contacting Cedric directly to hold him to his word as all mails come from *** and have no mail confirmation that this will be resolved on my next bill...

I called the Call Center 4 hours ago and left a call me back request...still nothing