APPALING VODACOM SERVICE

I signed up for vodacom fibre last year July. Since then my fibre speed was unstable and I have had to call in 8 times to have that fixed. Then I was switched from a month-to-month package to contract without my consent, but promised I could cancel without hassle. Now after one year of constant outages and issues I canceled my contract. I canceled in October, gave notice in September and have the emails to prove it. I was told my line would be released as I know they have a habit of not releasing the line. Was told it would be released November 1st. I called in October five times to ensure my cancellation was done as I was still getting emails from them, again assured it was done all was well. Now November 1st comes. My line is not released. I call on November 1st and am told it will be done by the end of the day. Not done, I call Saturday and don't receive an email confirmation afterwards. Message on twitter get a comment back but no help. Now I call on Monday myself and get an email and told it has been sent to the relevant department. Now, Tuesday the 5th am told someone will call me to release the line but they don't know when. ********** service DO NOT USE THEM!!!