Appaling service Vodacom!!!
<p>I took advantage of Cellucity and Vodacom's iPhone 5s @ R199 promotion, the one that includes a CPO iPhone 5s and R200 worth of airtime per month, Plus a sim card that seems to have been reissued. From day one, on 2 different numbers, we were getting smses for a Maria and a Oliver. Anyway, the idea was to purchase a gig of data at the beginning of the month, via the online website, as the data would be the main service required.</p> <p> </p> <p>All worked as it should for the first 6 months or so. I don't know if Vodacom then made changes to the backend but lately it has become impossible to purchase data bundles via the online web interface!! Every month end I'm getting errors and every month end I'm back on Twitter trying to get this issue resolved! It's tedious, irritating and time consuming!! Not to mention out of bundle rates are now chewing through the R200 monthly airtime allotment!!</p> <p> </p> <p>Please advise!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
