APPALING SERVICE ON NETWORK ISSUE

I CANNOT BELIEVE this! What UTTER INCOMPETENCE AND DISREGARD FOR CUSTOMER! Router Wireless response slowed to a crawl with Vodacom themselves saying the problem caused by a faulty tower. Put in a call, wait for confirmation that THEIR issue is fixed only to be told that their Network dept tried to contact me but that I apparently did not respond (only call I received was a spam survey call in that period). So, on my follow up 4 days later, I am informed that the call has been closed (they didn't even try to call a second time) and I must log a new call which will take 7 days to resolve. I don't have any option but to limp along and wait. So, Vodacom, I'll just finish out this contract period, and then NEVER again, even if other providers are more pricey!