Appaling service from manager and sales lady.

We upgraded last week Sunday at Vodacom river square, both me, my mother and father. The phones they chose was not available and had to be ordered with 2 UAG covers, we were contacted on Wednesday and told it has arrived and can come collect it. When we came to collect this morning we where helped by a lady and when they went to search and could not find the phones and when asked how loadshedding was an excuse for not being able to locate it, when I told them it is not possible al of the shops computers and lights are working and with a handheld printout of the phones on the list, the manager came and told us it is a reasonable excuse to not find 2 phones which was suppose to have arrived on Tuesday and rather try to debate how they are right and we are wrong and misinformed of and telling us to accept an S24 and watch witch I already have since last Sunday. We are Vodacom customers for the last 20 years and cannot believe the service we received in this shop today, and not talking about the attitude of both manager and sales lady.