APPALING SERVICE FROM CEO'S OFFICE

I took a contract with Vodacom in December 2014,it took them 10 months to deliver the product while they had already started billing me for a service I did not have. They went and migrated the contract service into a wrong number,i complained and they eventually swapped it.While Vodacom was taking me back and forth within the CEO'S office i requested Rudzani to please migrate that contract service to my existing prepaid number i already have.To date its not done , i have been paying again for over 4 months for a service i am not using , can someone competent from the CEO'S office please sort this matter out . These are the excuses Rudzani has been giving me(his been awaiting response from IT DEPARTMENT since December 2015,he is always in training if he is not in training he is out on TEAM BUILDING) while VODACOM continues to debit my account for a service not in use.