MP
Marchand P
1 reviews | Active since Aug 2013
02 Feb 2021, 09:14
APPALING SERVICE
If I could give -10 stars I would ask for -100. Whether it is out of spitefullness or sheer incompetence I don't know. I cancelled my contract 2 months ago allready and I am still being debited!!! I phoned 082 135 twice now and it has still not been resolved. Not too mention how these consultants "Harass" you into taking more products which is irritating, frustrating and a waste of time, NO MEANS NO ****IT! Its clear that Vodacom only cares about the money it can milk out of people and shame on you for squeezing whats left out of people during the COVID-19 distaster, you should be thankfull these compaints aren't being made with the Ombudsman. Pathetic customer care.
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Replies (6)
Vodacom's replyOfficial
02 Feb 2021, 11:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Feb 2021, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MP
Marchand P's updateReviewer Update
04 Feb 2021, 13:41As stated above you wouldnt have been able to contact me on that number. Please call me on ***.
MP
Marchand P's update04 Feb 2021, 13:41
Reviewer Update
As stated above you wouldnt have been able to contact me on that number. Please call me on ***.
MP
Marchand P's updateReviewer Update
02 Mar 2021, 07:47Another month has gone by since my cancellation in DEcember 2020 and I have yet again been debited. WHAT MUST I DO SO THAT VODACOM STOPS DEBITING ME! I have cancelled and called muliple times, I have not even been kredited the excess installemnts! INCOMPETENCE ABUNDANT!
MP
Marchand P's update02 Mar 2021, 07:47
Reviewer Update
Another month has gone by since my cancellation in DEcember 2020 and I have yet again been debited. WHAT MUST I DO SO THAT VODACOM STOPS DEBITING ME! I have cancelled and called muliple times, I have not even been kredited the excess installemnts! INCOMPETENCE ABUNDANT!
MP
Marchand P's updateReviewer Update
02 Mar 2021, 08:03So I've just spoken to one of your *** consultants (AGAIN) and guess what? The cancellation quotes were submitted incorrectly and has expired! This is utterly poor customer service, NEVER NO NOVER again will vodacom see me again not even on pre-paid!
MP
Marchand P's update02 Mar 2021, 08:03
Reviewer Update
So I've just spoken to one of your *** consultants (AGAIN) and guess what? The cancellation quotes were submitted incorrectly and has expired! This is utterly poor customer service, NEVER NO NOVER again will vodacom see me again not even on pre-paid!
MP
Marchand P's updateReviewer Update
14 Apr 2021, 07:55It seems I have to keep reminding Vodacom to do their job. I received a convert to prepaid email 3 months after I submitted the cancellation of my contract, and low and behold I was again debited from my account without using it. At this rate Vodacom won't be able to afford PAYING BACK MY MONEY. I have issued a stop order on this debit order beacuase it really just seems to be impossible for Vodacom to the their job. Please don't send me a customer satisfaction survey ever again because it won't go well.
MP
Marchand P's update14 Apr 2021, 07:55
Reviewer Update
It seems I have to keep reminding Vodacom to do their job. I received a convert to prepaid email 3 months after I submitted the cancellation of my contract, and low and behold I was again debited from my account without using it. At this rate Vodacom won't be able to afford PAYING BACK MY MONEY. I have issued a stop order on this debit order beacuase it really just seems to be impossible for Vodacom to the their job. Please don't send me a customer satisfaction survey ever again because it won't go well.
MP
Marchand P's updateReviewer Update
14 Apr 2021, 08:57One last thing Vodacom, I as a consumer have to comply to the contractual agreement or face certain steps if breached. What about you? Surely cancellation is part of the contract and if I followed the right steps to formalise the cancellation, in other words end-of-contract you are obliged to comply, that is of course if you do not want to breach contract, which you clearly did. What about that?
MP
Marchand P's update14 Apr 2021, 08:57
Reviewer Update
One last thing Vodacom, I as a consumer have to comply to the contractual agreement or face certain steps if breached. What about you? Surely cancellation is part of the contract and if I followed the right steps to formalise the cancellation, in other words end-of-contract you are obliged to comply, that is of course if you do not want to breach contract, which you clearly did. What about that?